Service Manager
Summary/Objective
This person oversees the productivity of the Service Department.
They manage the tech efficiencies, schedule jobs, build a backlog, manage
customer relationships, and recommend employment candidates.
Essential
Functions
·
Focus on goals and objectives for the
department and strives to meet them.
·
Hires, trains, motivates, counsels,
and monitors the performance of all service department staff.
·
Administers an annual operating
budget for the service department.
·
Creates and utilize specific plans
and programs designed to meet sales revenues and net profit goals, as
established in the yearly business plan.
·
Works with the General Manager and
Director of Service to accomplish assigned goals.
·
Monitors and controls the performance
of the department using appropriate reports, tracking systems, and
surveys.
·
Reviews and analyzes technician’s
performance results and provides leadership and guidance when applicable.
·
Analyzes and provides leadership in
the area of market potential and penetration for all Service Department
capabilities.
·
Coordinates and maintains a working
relationship with all other department heads
·
Facilitates and/or conducts technical
training and sends employees to appropriate training schools as needed.
·
Establishes and maintains good
working relationships with customers to encourage repeat and referral
business.
·
Handles customer complaints
immediately and according to the dealership’s guidelines.
·
Establishes and maintains 24-hour
follow-up with all customers to confirm satisfaction with the service
experience.
·
Ability to lift 50 lbs independently.
Physical
Demands
The physical demands described here are
representative of those that must be met by an employee to successfully perform
the essential functions of this job. Heavy lifting (at least 50 lbs.),
twisting, bending, standing, use of both hands and arms. Moderate noise level exposure. Reasonable
accommodation may be made to enable individuals with disabilities to perform
the essential functions
Competencies
Leadership skills, Interviewing,
Mechanical Aptitude
Work
Environment
Well-lit and plenty of
room to work in the service area.
Position
Type Expected Hours of Work
This is a full-time position. Hours and shifts may vary, dependent on
location and need.
Education
and Experience
Must be a graduate of a Technical
School where the skills were learned or have equivalent experience.